Refund policy

Returns and Refund Policy

Effective Date: 01/01/24

Thank you for shopping at Refined Care! We are committed to providing you with top-quality skincare products, and we hope you are satisfied with your purchase. However, we understand that there may be occasions when you need to return a product. Please read our policy below for information on returns and refunds:

1. Returns

1.1 Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by the original proof of purchase.

1.2 Time Frame

You may return eligible items within [20] days from the date of purchase. After [30] days, unfortunately, we cannot offer you a refund or exchange.

2. Refunds

2.1 Eligibility

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are only applicable to eligible items.

2.2 Refund Process

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [7] business days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service at info@refinedcare.store to initiate the exchange process.

4. Return Shipping

To return your product, please mail it to:

Refined Care | PO Box 335, Cleveland QLD Australia 4163

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@refinedcare.store with a photo of the damaged or defective product, and we will gladly assist you with a replacement or refund.

6. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at info@refinedcare.store

7. Policy Changes

We reserve the right to modify this Returns and Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.

Thank you for choosing Refined Care for your skincare needs!